India’s leading healthcare provider Max Healthcare which has a base of over 2,300 doctors, 10,000 employees and over 2.8 million patients from over 130 countries, across its network of 14 hospitals, launched its first international Patient Assistance Centre in Nairobi, Kenya today. The Centre will enable patients to enquire about services and treatments offered by Max Healthcare. It will also function as a follow-up Centre for patients in East Africa, assisting them with supplementary consultation with doctors in India.
Located at Mezannine Floor, Fortis Suite, Upper Hill, Nairobi, the True Max Healthcare Centre will be operational from 8:00 a.m. to 5: 00 p.m., six days of the week.
The official launch of Max Patient Assistance Centre was held at Hotel Sarova Stanley, Mr. Rajit Mehta, MD and CEO, Max Healthcare and Mr. Anas Abdul Wajid, Director, Sales and Marketing, Max Healthcare, were present at the occasion.
Commenting on the initiative, Mr. Rajit Mehta, MD and CEO, Max Healthcare said, “At Max Healthcare, we are committed to providing world-class healthcare services to patients from India and across the globe. East Africa is of significant importance to us, as we cater to almost 3000 patients per year from the region. The launch of our first international Assistance Centre is a patient-centric step to deliver better healthcare outcomes in the region. We are also committed to a broad collaboration with local healthcare service providers so as to support them in building capacity and the necessary infrastructure In partnership with local healthcare service providers, we plan to deliver doctor and staff training programmes, conduct on-ground consultations and surgical procedures in local hospitals by Max Healthcare specialists, and support with efficient hospital management.”
Speaking at the launch of the Max Patient Assistance Centre, Mr. Anas Abdul Wajid, Director, Sales and Marketing, Max Healthcare said “The Centre aims to bridge the gap between patients in need of quality healthcare services and the robust Max Healthcare hospitals network. This one-stop Centre will address all their queries regarding our services and treatments locally. The centre will address the needs of follow-up care of all our patients. We are also looking at opportunities for partnering with the Kenyan Healthcare system through high end surgical work done locally, tele-radiology and training programs for doctors and nurses.’’
Max Healthcare is planning to further extend the reach of the Centre by launching a full-fledged telemedicine programme soon. Once the Centre is fully functional, senior doctors from Max Healthcare, in partnership with local hospitals, will organize OPDs, as well as surgical camps for patients in the region. Fostering skill-enhancement and knowledge exchange, training programmes for local hospitals, doctors, technical staff and nurses will also be organized at Max Healthcare network hospitals.
Max Healthcare recognizes the potential that Kenya and the East African region present and is keen on working with stakeholders across the medical sector to share best practices in infrastructure development, operations and hospital management.